Returns, Refunds & Artwork Damage Policy
Thank you for supporting independent art.
Every original artwork and fine art print is created, prepared and packaged with great care before leaving my studio.
As each piece is either an original artwork or a made-to-order limited edition print, I kindly ask that you read the following policy before placing your order.
Returns & Exchanges
Due to the nature of original artwork, limited edition fine art prints and made-to-order products, all sales are considered final.
I do not accept returns, exchanges or cancellations for:
- Change of mind
- Incorrect product selection
- Preference changes after purchase
- Delays caused by shipping carriers or customs
Please read the product description, dimensions and specifications carefully before placing your order.
Damaged Orders
Every artwork is carefully packaged to minimise the risk of damage during transit.
In the unlikely event that your order arrives damaged, please contact me within 48 hours of delivery.
To review your claim, the following evidence is required:
- A clear unboxing video recorded from the moment the sealed package is opened.
- Clear photographs of the outer packaging.
- Clear photographs showing the damaged artwork or print.
- Photographs of any visible damage to the protective packaging.
Unfortunately, claims submitted without sufficient evidence may not be eligible for review.
Resolution of Approved Claims
Once your claim has been reviewed and verified, I will work with you to find the most appropriate solution.
Depending on the situation, this may include:
- A replacement artwork or print (where available).
- A partial refund.
- A full refund.
- Another suitable resolution agreed upon by both parties.
Each claim is assessed individually to ensure a fair outcome.
What Is Not Considered Damage
The following are not considered manufacturing defects or shipping damage:
- Minor colour variations caused by different screen settings or display calibration.
- The natural texture of watercolor paper.
- Deckled or handmade paper edges (where applicable).
- Slight variations that are characteristic of handmade artwork.
- Framing expectations where frames are not included.
These characteristics are part of the handmade nature of watercolor artwork and contribute to the uniqueness of each piece.
Lost or Delayed Shipments
While every effort is made to ensure timely delivery, I cannot be held responsible for delays caused by:
- Courier partners
- Customs inspections
- Weather conditions
- Public holidays
- Events beyond reasonable control
If your shipment appears delayed, I will gladly assist in communicating with the courier to help track your order.
Limited Edition Prints
Each limited edition print is individually produced to order, carefully inspected and signed before dispatch.
As these prints are created specifically for each collector, they cannot be returned or exchanged unless they arrive damaged during transit.
Original Artworks
Original paintings are one-of-a-kind artworks.
For this reason, they are not eligible for returns or exchanges once delivered, except in the case of verified shipping damage as outlined above.
Need Assistance?
If you have any questions before placing your order, please don’t hesitate to get in touch.
I’m always happy to help.
Website: www.nimishakhandelwal.com